Customer Service

At Globis, we pride ourselves on delivering exceptional customer service that fosters long-lasting partnerships. Our customer-centric approach is the foundation of everything we do, putting your needs at the forefront of our solutions. Here’s why choosing Globis means choosing excellence in customer service:

  • Tailored Solutions for Your Business: We take the time to understand your unique needs and challenges, providing customized solutions that align with your business objectives.

  • Expertise and Knowledge: Our team of seasoned professionals brings years of industry experience to the table, offering expert guidance and top-notch solutions tailored to your specific requirements.

  • Responsive Support When You Need It: Timely and proactive support is our priority, keeping your operations running smoothly and minimising any potential downtime, 24 hours per day, 7 days a week.

  • Staying Ahead of the Curve: We embrace innovation and continuously refine our solutions to stay ahead of the evolving demands of the industry and your business.

  • Transparent Communication: Open and transparent communication is at the heart of our customer service philosophy. From project updates to performance reports, we keep you informed every step of the way, fostering a sense of trust and reliability

  • Personalized Training and Onboarding: Implementing a new solution can be daunting, but we are here to make it a smooth transition. Our comprehensive training and onboarding programs ensure that your team is equipped with the knowledge and skills to leverage our solutions effectively

  • A Collaborative Partnership for Success: When you choose Globis, you become part of our family. Our collaborative and transparent partnership is focused on your success, ensuring open communication and mutual growth.

Our dedicated support team uses Jira to collaborate seamlessly with the customers, providing timely resolutions and maintaining transparency throughout the entire support journey. This agile approach allows us to resolve issues swiftly and keep our clients informed at every step, further reinforcing our commitment to delivering exceptional services.